HuanXin Caster Wheel Company’s SUPPORT AND SERVICE
1.HuanXin Caster Wheel Company Adhere to the service tenet of customer first, the product caster wheels & Medical Caster Wheels,The hospital caster Wheels quality as our life, the clients’ source is the enterprise’s wealth.
2.Excellent Medical Casters with high rate of returns, which could bring continuous profit to your business.
3.Credit and professional manufacturer with over 10 years history, mature advanced technology and humanization management of Medical Casters.
4.Rigorous and strict quality control and inspection, to make sure each Medical Casters in best working condition before delivery.
5.Quick and convenient One-stop services, which will save the clients’ trouble in Medical Casters and medical equipments.
6.Perfect after-sales service system for the Medical Casters:
6.1 Professional remote technical support is available around the clock, by phone or online instant messenger softwares, such as Skype, Whatsapp, caster wheels Messager, etc.
6.2. Spare parts could be supplied in the whole life of the machine, which is free in warranty time.
1. Warranty & After-sale Service?
1.1. One year or more warranty for different Medical Casters under normal use and we supply lifetime maintenance.
1.2. Technical support by Phone, Email, Skype, Whatsapp around the clock.
1.3. Free training to make sure you master the operation of the caster wheels.
1.4. Friendly English user manual, popular and easy to understand.
2. Customization Service Available?
2.1. Usually, we will manufacture caster wheels as our common design.
2.2. Some type of caster wheels could be customized designs.
2.3. Logos could be customized as your requirements.
2.4. Colors could be customized as your requirements.
2.5. Special configurations could be customer-oriented designing.
3. Shipping Time?
3.1. For standard specification, usually 7-15 days.
3.2. For bulk order of standard specification, usually 20-30 days.
3.3. For bulk order of OEM or Non-standard models, usually 60 days.
4. Payment Terms?
4.1. Telegraphic Transfer
TT (Telegraphic Transfer) is the method of payment by electronic transfer of funds from one bank account to another. Telegraphic transfers are also known as telex transfers, abbreviated TT. They can also refer to other types of transfers. The payment abbreviation, as is often the case, is utilized to speed discussions in professional circumstances. Telegraphic transfer is a fast nature of the transaction. Generally, the telegraphic transfer is complete within two to four business days, depending on the origin and destination of the transfer, as well as any currency exchange requirements.
e-Checking is available to buyers with checking accounts from any bank in the United States.
4.3. Credit Card
Credit card payments with Visa or Mastercard are supported.
5. How to buy Caster Weels from HuanXin?
5.1. Consult: we will recommend the most suitable caster wheels to you after being informed by your requirements.
5.2. Quotation: We will supply you with our detail quotation according to our Medical Casters with the best quality and price.
5.3. Process Evaluation: Both sides carefully evaluate and discuss all the details of the order to exclude any misunderstanding.
5.4. Placing Order: If you have no doubts, we will send you the PI (Proforma Invoice), and then we will sign a sales contract.
5.5. Production: We will arrange the production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production.
5.6. Inspection: The whole production procedure will be under regular inspection and strict quality control. The complete machine will be tested to make sure they can work very well before out of factory.
5.7. Delivery: We will arrange the delivery as the terms in the contract after the confirmation by the buyer.
5.8. Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.
5.9. Support and Service: We will offer professional technical support and service by Phone, Email, Skype, WhatsApp around the clock.